Free local delivery for orders > $100

Terms and Conditions

Last updated 1st of November 2016

Acceptance Of Terms


Alfie Atelier Pte. Ltd. ("us", "we", or "our") operates the website (the "Site").


Your access to the Site is conditional upon your acceptance of and compliance with these Terms of Use ("Terms", "Terms of Use"). These Terms apply to all visitors, users and others who access or use the Site ("you", "your").


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. Please review the Terms periodically for changes.


By accessing or using the Site, and continuing to access or use the Site at the time of or after any revisions, you agree to be bound by the most recent set of Terms.

Ability To Accept Terms Of Use


You affirm that you are either more than 13 years of age or possess legal parental or guardian consent to use the Site, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations and warranties set forth in these Terms, and to abide by and comply with these Terms.

Accessing The Site


Some features of the Site require a free user account.


You are responsible for all access to the Site using your account, even if the access is by another person.


We will use reasonable efforts to ensure that the Site is available at all times. However, we cannot guarantee that the Site or any individual function or feature of the Site will always be available and/or error free. The Site may be unavailable during periods of maintenance.

Your Use Of The Site


Your use of the Site is conditional on your compliance with the rules of conduct set forth in these Terms and you agree that you will not:


Use the Site for any fradulent or unlawful purpose;


Use the Site to defame, abuse, harass, stalk, threaten or otherwise violate the rights of others, including without limitation others’ privacy;


Impersonate any person or entity, falsely state or otherwise misrepresent your affliation with any person or entity in connection with the Site;


Express or imply that we endorse any statement you make;


Interfere with or disrupt the operation of the Site, the servers or networks used to make the Site available or violate any requirements, procedures, policies or regulations of such networks;


Transmit or otherwise make available in connection with the Site any virus or other computer code that may be deemed malicious or harmful in any way;


Reproduce, duplicate, copy, sell, resell or otherwise exploit for any commercial purposes, any portion of, use of, or access to the Site in a manner not authorised by us;


Modify, adapt, translate, reverse engineer, decompile or disassemble any portion of the Site;


Remove any copyright, trade mark or other proprietary rights notice from the Site or materials originating from the Site;


Embed or mirror any part of the Site without our express prior written consent;


We reserve the right to revoke these exceptions either generally or in specific instances.

Shipping and Delivery


Your order will be dispatched according to the dispatch time(s) stated on your order.


All orders are shipped via Singapore registered mail - we recommend shipping to a secure, attended location as a signature is required upon delivery.


Tracking is available on all orders, and tracking information will be provided via email upon dispatch. Tracking information may take up to 24 hours to become available for a Singapore address, and up to 5 business days for an international address.

International Shipping


For international orders, all taxes, duties, and customs fees (where applicable) are the responsibility of the recipient of the package. Though we cannot predict what your particular charges will be, you can contact your local customs office for more information regarding your country’s import policies and requirements.

Failed Deliveries


In the event of a failed delivery and the parcel is returned to us, we will contact you to make arrangements for either a pick up (available only in Singapore) or redelivery (shipping and handling fees may apply) once we have received your returned parcel.

Order Cancellations


Once an order is placed, no cancellation is available.

Returns, Exchanges and Refunds


As every item is made to order, we do not offer returns, exchanges or refunds in the event that you change your mind.


If you have any issues pertaining to one or more items in your order, please contact us within 3 business days upon receipt of your order. Returns, exchanges and refunds will be assessed on a case-by-case basis.


In the event that we agree to replace or refund one or more items in your order, you will need to send these items back to us within 10 business days of our written approval of a replacement or refund. Returned items must be with their original packaging in unused condition. Once we receive the returned items, we will process your order replacement or refund within 10 business days. We reserve the right to refuse your request if the returned items are not in their original packaging, used or not in their last original condition as described, or if you fail to return the items back to us within the stipulated time frame. Please retain your mailing receipt as proof of shipment date.


Shipping fees for return orders will be borne entirely by you, unless otherwise stated.


You are advised to use a trackable mailing service as we will not be liable for returned items lost in transit.


We will not accede to any exchange or refund request for purchases made through any third party.

Items not elligible for Return, Exchange or Refund


As the resin components are handmade, return, exchange or refund will not be offered for slight variations, including but not limited to variations in the amount, intensity, position and pattern of (but not limited to) multi-colours, textures and swirls.


Colours, textures and patterns shown on the Site are presented for representative purposes only and any variation in colour, texture and pattern does not constitute grounds for a return, exchange or refund. Colour representation may vary considerably depending on device and screen hardware and / or configuration.

Third Party Websites


The Site may provide links to third-party websites and services ("external parties") not owned or controlled by us. We have no control over and assume no responsibility for the content, Privacy Policies or practices of any external parties. You further acknowledge and agree that we are not responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through external parties.


We strongly advise you to read the Terms and Conditions and Privacy Policies of any external parties you visit. Your use of such websites and services is at your own risk.


You may link to the Site, provided that the link is fair and legal and is not presented in a way that is:


Misleading or could suggest any association, approval or endorsement by us that does not exist, or


Is harmful to our reputation or the reputation of any of our affiliates, customers or partners;

Intellectual Property


The intellectual property rights in the Site and all of the text, pictures, videos, graphics, user interfaces, visual interfaces, trademarks, logos, applications, programs, computer code and other content made available on it are owned by us and our licensors.

Limitation of Liability


We provide the Site on an "as is" basis. To the extent legally permitted, in no event will we be liable to you for any direct, indirect, incidental, special, exemplary or consequential damages of any type whatsoever related to or arising from the Site or your use of the Site. This includes, without limitation, any loss of profits or savings, damage to or loss of property or personal injury, including death. This exclusion and waiver of liability applies to all causes of action, whether based on contract, warranty, tort (including negligence) or any other legal theories.



To the extent authorised by law, you agree to indemnify and hold harmless Alfie Atelier Pte. Ltd., its employees, officers, directors, affiliates, and agents from and against any and all claims, losses, expenses, proceedings, damages and costs, including reasonable attorney fees, resulting directly or indirectly out of:


Your use of the Site;


Your violation of the Terms;


Any wilful or negligent acts by you or anyone accessing the Site with your account;


And/or the information you make available on the Site.

Collection Of Personal Information


We may collect and use information about you in accordance with our Privacy Policy.

Promotional Codes


We may provide promotional codes for the Site from time to time. At any time, we may terminate any promotional code without advance notice.



In the event that we believe you are in breach of the Terms, we reserve the right to terminate or suspend access to the Site immediately, without prior notice or liability.


All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Governing Law


These Terms shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions. The courts of Singapore will have non-exclusive jurisdiction over any claim or dispute arising under or in connection with these Terms.


Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between you and us regarding the Site, and supersede and replace any prior agreements between you and us regarding the Site.

Contact Us


If you have any questions about these Terms, please contact us.